1. Privacy Policy
Canada Trademark Pro is committed to protecting the privacy and security of the personal information entrusted to us. This Privacy Policy explains what personal information we collect, how we collect it, why we collect it, how we use and disclose it, how we protect it, and the choices available to you.
Canada Trademark Pro collects and handles personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
We only collect information that is reasonably necessary for identified and legitimate purposes and do not collect personal information through deceptive or misleading means.
2. How We Collect Personal Information
We collect personal information directly from you when you voluntarily provide it to us through our website, lead forms, contact forms, order forms, email, telephone calls, live chat, consultations, account forms, or other communications.
When you submit a lead or contact form on our website, we may collect information such as your name, email address, telephone number, business name, requested service, project details, and any other information you choose to provide.
Our website forms may include a consent checkbox. By checking the applicable consent box and submitting the form, you acknowledge that you have read the applicable notice and consent to Canada Trademark Pro collecting, using, and communicating with you regarding the information you submitted for the purpose described on the form.
Where consent is required, the consent checkbox is not pre-selected. You must actively select the checkbox before submitting the form. We may maintain records of submitted forms and consent information for compliance, customer service, and record-keeping purposes.
We may also collect information automatically when you visit or interact with our website, including IP address, browser type, operating system, device information, pages visited, referring website, date and time of access, and other technical information.
3. Information We Collect
Depending on the services you request and how you interact with our website, we may collect:
- Full name
- Business or company name
- Email address
- Telephone or mobile number
- Billing or mailing address
- Service and order information
- Trademark or business information
- Project details and communications
- Information submitted through forms
- Payment-related information processed through our payment providers
- IP address and device information
- Browser and operating system information
- Website usage and analytics information
- Any other information you voluntarily provide
We limit the collection of personal information to information reasonably necessary for the purposes identified in this Privacy Policy or otherwise communicated to you at the time of collection.
4. Why We Collect Your Information
We may collect and use personal information for the following purposes:
- To respond to your inquiries and requests
- To contact you regarding services you have requested
- To provide quotes and information about our services
- To process and fulfill orders
- To communicate regarding your application, project, or account
- To process payments through authorized payment providers
- To provide customer support
- To verify and maintain accurate customer records
- To improve our website, products, and services
- To detect, prevent, and address fraud, security, and technical issues
- To comply with applicable legal and regulatory obligations
- For other purposes communicated to you at or before the time your information is collected
5. Lead Forms and Consent
Our website may use lead generation forms to allow visitors to request information, a consultation, a quote, or information about our services.
Before submitting a lead form, visitors may be required to provide information such as their name, email address, telephone number, business name, service interest, and project details. The specific information requested may vary depending on the form.
Our lead forms may contain an unchecked consent checkbox. The checkbox is designed to provide clear notice and obtain affirmative consent where consent is required. The form may include a link to this Privacy Policy and other applicable terms.
Example form consent: “I agree that Canada Trademark Pro may collect and use the information I provide to respond to my inquiry and provide information about the services I requested. I have read the Privacy Policy.”
Where we request consent for promotional communications, such consent will be presented separately from consent necessary to respond to your inquiry or provide the requested service. You may decline optional marketing communications without preventing us from responding to a service inquiry.
We may retain records showing when a form was submitted, the information provided, and the applicable consent selection in order to demonstrate compliance, manage your request, and maintain appropriate business records.
6. Advertising, Cookies, Analytics and Tracking
We may use cookies, pixels, tags, analytics tools, advertising technologies, and similar technologies to operate our website, understand website traffic, measure advertising performance, improve user experience, maintain security, and evaluate the effectiveness of our marketing.
Our website may use Microsoft Advertising and its associated technologies, including Microsoft Advertising Universal Event Tracking (UET), where applicable. These technologies may collect information about website interactions, such as pages visited, conversions, device information, and other technical or browsing information, subject to applicable settings and consent requirements.
We may also use analytics services such as Google Analytics to understand how visitors use our website and to improve our website and services.
Where applicable law requires consent for cookies or similar technologies, we will request consent through the applicable consent mechanism before using those technologies for purposes requiring consent.
You may be able to control cookies through your browser settings or other privacy controls. Disabling certain cookies may affect website functionality.
7. How We Use Lead Information
Information submitted through our lead forms is used to respond to the specific request made by the visitor. For example, we may use your name, email address, telephone number, and service information to contact you regarding your inquiry, provide requested information, answer questions, schedule a consultation, or provide a quote.
We do not sell personal information collected through our website lead forms for monetary consideration.
We do not use personal information collected through a lead form for unrelated purposes unless we have a lawful basis to do so and, where required, have obtained the appropriate consent.
8. Sharing and Disclosure of Personal Information
We may disclose personal information to service providers and business partners who assist us with operating our business and providing requested services.
These service providers may include website hosting providers, CRM providers, payment processors, email providers, telephone and SMS providers, analytics providers, advertising technology providers, customer support providers, and other technology or operational service providers.
We require service providers that process personal information on our behalf to use the information only for authorized purposes and to maintain appropriate safeguards.
We may also disclose personal information when required or permitted by applicable law, legal process, court order, regulatory requirement, fraud prevention requirement, or when necessary to protect our rights, property, users, or the security of our services.
We do not sell personal information collected through our lead forms to third parties for their own independent marketing purposes.
9. International Processing and Service Providers
Some of our service providers may process or store personal information outside Canada, including in the United States or other jurisdictions. When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is processed.
We take reasonable steps to select service providers and establish contractual or other safeguards appropriate to the circumstances to protect personal information.
10. Privacy of Payments
Payments may be processed through third-party payment processors. Payment information may be collected and processed directly by the applicable payment provider according to its own privacy policy and security practices.
Canada Trademark Pro does not request or require customers to submit complete payment card information through ordinary website lead forms or email unless specifically provided through a secure payment process.
We use reasonable security measures to protect personal information within our control. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested services, maintain business and transaction records, resolve disputes, enforce agreements, comply with legal obligations, and meet legitimate business requirements.
When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal, regulatory, accounting, or business recordkeeping requirements.
12. Security and Safeguards
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of personal information. These measures may include access controls, authentication procedures, secure systems, encryption where appropriate, restricted employee access, monitoring, and security procedures.
Access to personal information is limited to employees, contractors, and service providers who require access for legitimate business purposes.
Although we take reasonable measures to protect personal information, no website, database, network, or electronic transmission method is completely secure.
13. Your Privacy Rights
Subject to applicable law and any applicable exceptions, you may have the right to request access to personal information we hold about you and request correction of inaccurate or incomplete information.
You may also ask questions about our privacy practices, including how your information is collected, used, retained, and disclosed.
Where consent is the legal basis for processing, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services or respond to certain requests.
To exercise applicable privacy rights or submit a privacy inquiry, please contact us using the information provided below.
14. Marketing Communications and Opt-Out
Where applicable, we may send promotional communications only in accordance with applicable Canadian anti-spam and privacy requirements.
You may unsubscribe from promotional email communications by using the unsubscribe link included in the communication or by contacting us directly.
You may withdraw consent to optional promotional communications at any time. Withdrawing marketing consent will not prevent us from sending necessary transactional or service-related communications.
15. SMS Terms & Conditions
If you voluntarily provide your mobile number and expressly opt in to Canada Trademark Pro SMS communications, we may send text messages related to your inquiry, project, order, appointment, account, customer support, or other services you have requested.
For HELP: Contact us at (437) 782-6014 or email support@canadatmprotector.ca.
Opting Out: You may withdraw your SMS consent at any time by replying “STOP”.
Help: Reply “HELP” or contact us using the information above.
Message & Data Rates: Standard message and data rates may apply depending on your mobile service provider and plan.
Message Frequency: Message frequency may vary depending on your interactions with us and the services you request.
Mobile Information: We do not sell or share mobile numbers with third parties or affiliates for their own marketing or promotional purposes. Mobile information may be processed by service providers solely when necessary to deliver authorized communications or services.
16. Children's Privacy
Our services and website are intended for businesses and individuals who are legally capable of entering into agreements and providing meaningful consent. We do not knowingly collect personal information from children for purposes unrelated to our services.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the information and take appropriate action.
17. Privacy Complaints and Contact
If you have questions, concerns, or complaints about our collection, use, disclosure, or handling of personal information, please contact Canada Trademark Pro first so that we can review and address your concern.
You may contact us at:
Canada Trademark Pro
Email: support@canadatmprotector.ca
Phone: (437) 782-6014
Website: www.canadatmprotector.ca
If you are not satisfied with our response, you may have the right to contact the applicable Canadian privacy regulator, including the Office of the Privacy Commissioner of Canada where PIPEDA applies.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, privacy practices, or applicable laws. Any updated version will be posted on this page with a revised updated date.
Updated Date: August 17, 2026